Terms of Service

Inspection & Quality Control

Quality begins with the design of the heater. Our heating elements are inspected throughout the production process.
Final inspection includes testing each heater before it leaves our factory.

*** As we receive customer feedback, we do make small alterations to our products if we feel they improve the their performance and stability. The item(s) you receive might reflect some of these slight changes and improvements.***

No MOQ

We recognize the importance of minimizing the money you invest in inventory; therefore, we impose no MOQ and accept orders of any size--from 1 to 100,000 heaters.

Prototyping

Heating and Heat transfer theory is complex. It's usually best to prototype your system with actual heaters to observe behavior and fine-tune the design. Begin the design process now and ask for a quote.

Shipment

We ship worldwide. Free shipping via registered Postal Air Mail or equivalent service with tracking number is offered for almost all our items. It usually takes anywhere between 2~6 weeks for a final delivery. Some regions may take longer, but more are sooner. Paid expedited shipping via DHL/TNT/UPS/FedEx/EMS/SF which usually takes 2~8 days on road is also available.

Return

Return is accepted within 50 days after order shipment or 7 days after its delivery, whichever is earlier. Returned items must be in their shipped conditions good for re-sell. A 20% restocking fee may apply. Return due to non quality issue of custom designed and manufactured items is not accepted. Any returned items that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.

Warranty

Keenovo's flexible heating elements are warranted against defects in workmanship and materials. No other express warranty, written or oral, applies. No person is authorized to give any other warranty or assume any liability except by written statements from an officer of Keenovo International.The warranty period extends for twelve months from date of shipment from the factory. The limitations on the heater warranty are as follows. Products must be installed correctly. Users are responsible for the suitability of the products to their application. There is no warranty against damage resulting from corrosion, misapplication, improper specification or other operating conditions beyond our control.